This Service Agreement ("Agreement") is entered into between LyteWi Internet Services, LLC ("LyteWi", "Provider") and the undersigned individual or entity ("Subscriber", "Customer"). This Agreement governs all aspects of the wireless internet service relationship including service delivery, billing, payment, equipment, and termination.
LyteWi provides managed wireless internet connectivity at marina, residential, and commercial locations. Service is delivered via Customer Premises Equipment (CPE) installed at or near the Subscriber's location. Service speeds, availability, and pricing are determined by the applicable service plan and location. LyteWi provides internet connectivity on an "as-is" basis and does not guarantee uninterrupted or error-free service.
Service is billed on a recurring monthly basis. Invoices are issued on the 27th of each month and are due on the 1st of the following month. Payment may be made by credit card, ACH transfer, check, or other methods accepted by LyteWi.
Accounts with balances unpaid beyond thirty (30) days past the due date may be subject to service suspension. LyteWi will make reasonable efforts to contact the Subscriber prior to suspension. Service will be restored upon receipt of full payment of outstanding balances.
LyteWi reserves the right to adjust pricing with thirty (30) days written notice. Continued use of the service after a pricing change constitutes acceptance of the new rate.
All LyteWi-provided Customer Premises Equipment (CPE) — including but not limited to wireless radios, antennas, routers, access points, power injectors, and mounting hardware — remains the property of LyteWi Internet Services at all times. Equipment is provided on loan for the duration of active service.
The Subscriber is responsible for the reasonable care and protection of all installed equipment. The Subscriber shall not relocate, modify, tamper with, or allow unauthorized third parties to access LyteWi equipment without prior written consent.
Equipment Return: Upon termination or cancellation of service for any reason, the Subscriber must return all LyteWi-provided CPE in reasonable working condition within fourteen (14) calendar days. Billing will continue until all equipment has been returned or an equipment disposition has been agreed upon in writing by LyteWi. Unreturned or damaged equipment may be subject to a replacement fee as determined by LyteWi at its sole discretion.
LyteWi reserves the right to waive or modify equipment return requirements and associated fees on a case-by-case basis.
LyteWi or its authorized agents may need to access the Subscriber's premises for installation, maintenance, or equipment retrieval. The Subscriber agrees to provide reasonable access during normal business hours or by appointment. Installation locations and methods are determined by LyteWi based on optimal signal coverage and structural considerations.
Either party may terminate this Agreement at any time with written notice. Upon termination by the Subscriber:
LyteWi may terminate or suspend service immediately, without prior notice, for violation of the Acceptable Use Policy, non-payment exceeding sixty (60) days, or any conduct that threatens the integrity of the network or safety of others.
LyteWi provides internet connectivity on an "as-is" and "as-available" basis. LyteWi makes no warranties, express or implied, regarding service uptime, speed, or fitness for a particular purpose. LyteWi is not liable for service interruptions, data loss, security breaches on subscriber devices, loss of business, or any direct, indirect, incidental, or consequential damages arising from the use or inability to use the service. Maximum aggregate liability is limited to fees paid by the Subscriber during the current billing period.
LyteWi collects and retains basic subscriber information (name, email, phone, address) for service delivery and billing purposes. LyteWi may retain network logs including connection timestamps, IP assignments, bandwidth usage, and device identifiers for network management, security, and compliance with legal obligations. LyteWi does not sell subscriber personal information to third parties. LyteWi will comply with lawful subpoenas, court orders, and law enforcement requests as required by applicable law.
Subscriber use of LyteWi services is additionally governed by the LyteWi Acceptable Use Policy (AUP), which may be provided separately. In the event of conflict between this Agreement and the AUP, the more restrictive provision shall apply. If the Subscriber has not yet signed the AUP, one will be provided for separate execution.
This Agreement constitutes the entire agreement between the parties regarding the subject matter herein. LyteWi may update this Agreement with thirty (30) days written notice; continued use of the service constitutes acceptance. This Agreement shall be governed by the laws of the State of California. If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.
LyteWi Internet Services, LLC — San Diego, CA
portal.lytewi.com | support@lytewi.com | (619) 927-1800